Contact Center Associate Lead
Job Summary
Serving as a team lead, the full-time remote Contact Center Associate 3 will assist staff, ensure compliance with department policies, and deliver efficient service to patients while utilizing the EPIC scheduling system for appointment management.
Key responsibilities:
- Act as the first point of escalation for agents and customers, handling complaints and queries
- Monitor agent calls for quality assurance and ensure adherence to schedules
- Provide support across all services within the assigned team, contributing to process improvement projects
Required qualifications:
- High School diploma or equivalent
- Minimum of 3 years of relevant experience
- General knowledge of office procedures and operations
- Ability to lead, motivate, and train others
- Skill in processing confidential information with discretion
Complete Job Description
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