Contact Center Associate Lead
Job Summary
Serving as a team lead, the full-time Contact Center Associate 3 will provide assistance to staff, ensure compliance with department policies, and deliver efficient service to patients while working remotely.
Key responsibilities
- Acts as the first point of escalation for agents and customers, handling complaints and queries
- Monitors agent calls for quality assurance and ensures adherence to schedules
- Supports team members by serving as a subject matter expert and contributing to process improvement projects
Required qualifications
- High School diploma or equivalent
- Minimum 3 years of relevant experience
- General knowledge of office procedures and operations
- Ability to lead, motivate, and train others
- Experience in handling confidential information with discretion
Complete Job Description
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