Contact Center Customer Specialist
Job Summary
Providing exceptional customer service, the part-time or full-time Contact Center Customer Experience Specialist will respond to inquiries via phone or email, resolve issues related to accounts and fraud, and act as a liaison between customers and various departments while working remotely.
Key responsibilities:
- Respond to customer inquiries and resolve issues using multiple systems
- Research and address problems related to fraud support and internet operations
- Educate customers on products and services to meet their financial needs
Required qualifications:
- High school diploma or equivalent
- Minimum of nine months of Contact Center customer service training/experience
- 18 months of prior customer service or related experience
- Completion of specialized skill training
- Bilingual in Spanish preferred but not required
Complete Job Description
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