Contact Center Engineer
Job Summary
Supporting a healthcare organization's contact center technology initiatives, the remote Contact Center Engineer will develop and implement NICE CXone scripts, assist with migrations from RingCentral, and troubleshoot telecom issues over a 6-month contract.
Key responsibilities
- Develop, modify, test, and implement NICE CXone / InContact Studio scripts
- Support the deployment and updating of NICE CXone solutions across multiple U.S. locations
- Assist with the migration of pharmacy locations from RingCentral to NICE CXone
Required qualifications
- Hands-on experience with NICE CXone / NICE InContact
- Strong experience with InContact Studio scripting
- Experience supporting contact center, telecommunications, or voice technology
- Ability to independently make script changes and configurations within CXone
- Experience with contact center implementations, migrations, upgrades, or deployments
Complete Job Description
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