Contact Center Manager
Job Summary
Seeking a full-time Contact Center Manager, this position will oversee the daily operations of a team of contact center associates in hazard outsourcing, focusing on motivating and developing staff while ensuring performance standards are met.
Key responsibilities:
- Plan and organize short and long-term goals for the work group while managing day-to-day activities
- Provide coaching and direction to associates, promoting performance improvement and adherence to key performance indicators
- Participate in client meetings, ensuring timely communication and resolution of operational issues
Required qualifications:
- Minimum of 2 years of supervisory experience
- Experience in mortgage servicing, customer service, retail banking, or hazard processing is preferred
- High School Diploma or equivalent
- Associate's degree and/or equivalent work experience is required
- Understanding of human resource policies and procedures
Complete Job Description
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