Contact Center Operations Analyst
Job Summary
Supporting the review and analysis of contact center operational processes, the full-time Contact Center Operations Analyst will gather and interpret data to provide insights for improving service, quality, and efficiency standards in a remote setting.
Key responsibilities
- Gather, analyze, and interpret contact center data to prepare reports for leadership
- Identify operational improvement opportunities and prepare financial and quality impact analyses
- Assist in developing dashboards and tracking operational processes to evaluate improvement opportunities
Required qualifications
- Bachelor's degree or equivalent experience in a related field
- 0 - 2 years of related experience, preferably in a contact center environment
- Experience in collecting, analyzing, and monitoring data
Complete Job Description
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