Contact Center Operations Supervisor

Job Summary

Leading a dedicated operational team, the full-time remote Contact Center Operations Supervisor will manage hiring, training, and performance metrics to ensure superior customer service and achieve organizational goals.

Key responsibilities

• Oversee hiring, onboarding, and development of team members while fostering a culture of engagement and diversity
• Manage team expenses, including labor budgets, scheduling, and timecard approvals
• Ensure operational workflow and performance meet KPIs and compliance standards while driving continuous improvement initiatives

Required qualifications

• Demonstrated work experience in the healthcare industry or contact center environment
• Proven leadership skills with the ability to collaborate effectively and resolve conflicts
• Strong organizational skills with proficiency in Microsoft Office 365 and relevant computer programs
• Ability to prioritize and supervise projects independently
• Effective interpersonal skills and experience in coaching and team building