Contact Center Operations Supervisor

Job Summary

Overseeing daily operations and providing guidance for contact center processes, the full-time Contact Center Operations Supervisor will manage team performance, ensure compliance with standards, and support staff training in a remote environment.

Key responsibilities

• Oversees daily operations of contact center teams to ensure customer satisfaction and compliance with performance standards
• Monitors workflow and metrics to maintain adherence to quality and efficiency standards
• Provides training and coaching to team members for operational improvement and career development

Required qualifications

• Bachelor's degree
• 4+ years of related experience in contact center operations
• Experience in managing policies, procedures, and compliance requirements
• Proven ability to evaluate team performance and provide constructive feedback
• Experience in developing training materials and programs for staff