Contact Center Program Manager
Job Summary
Leading the organization's Career Momentum ecosystem, the full-time remote Contact Center Strategic Development Program Manager will drive the development and execution of strategic workforce initiatives, overseeing programs such as mentoring and professional development while collaborating with cross-functional teams to enhance employee growth and engagement.
Key responsibilities
- Develop and implement innovative programs addressing skill gaps and leadership readiness
- Manage the full lifecycle of programs, ensuring timely delivery and stakeholder engagement
- Utilize data-driven insights to design targeted interventions that embed organizational values
Required qualifications
- Bachelor's degree preferred; high school diploma required
- 2+ years of experience in program management or performance development within operations
- Proven success in implementing initiatives that yield measurable business results
- Experience in call center or customer service environments preferred
- Knowledge of organizational development principles and adult learning methodologies
Complete Job Description
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