Contact Center Representative

Job Summary

To enhance membership growth and loyalty, the full-time Contact Center Representative will develop positive relationships with members, assist with account-related services, and provide superior member experiences in a fast-paced remote environment.

Key responsibilities

• Assist members with account-related services while exceeding their expectations through proactive and accurate service
• Recognize and act upon potential membership opportunities to promote growth and loyalty
• Uphold compliance with the Bank Secrecy Act and ensure the confidentiality and security of member information

Required qualifications

• Minimum one year of customer service experience, preferably in a financial institution or contact center
• High school diploma or GED equivalent
• Thorough knowledge of Credit Union products and services, with demonstrated sales skills
• Proficient in personal computer applications and ability to learn in-house programs
• Strong interpersonal skills and ability to handle difficult situations professionally