Contact Center Representative

Job Summary

To support a growing healthcare practice, the full-time Contact Center Representative will manage scheduling appointments, handle inbound and outbound calls, and provide operational support in a remote environment while ensuring a high standard of consumer care.

Key responsibilities

• Builds relationships with patients and co-workers through effective communication via phone and Microsoft Teams
• Schedules appointments for multiple clinics and manages patient registration, including verifying insurance information
• Meets performance metrics and compliance standards while addressing patient concerns and maintaining accurate records

Required qualifications

• High School Graduate or Equivalent
• 1+ years of experience in healthcare or call center preferred
• Previous customer service experience
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Ability to handle sensitive and confidential data appropriately