Contact Center Representative
Job Summary
Working remotely, the part-time Contact Center Representative will manage inbound customer inquiries regarding finance products, document interactions, onboard new merchants, and resolve complex issues while ensuring high service levels.
Key responsibilities
- Research and resolve customer inquiries via inbound calls, ensuring accurate documentation of interactions
- Onboard and train new merchants while proactively offering solutions to existing customers and channel partners
- Assist customers with technical troubleshooting on JDF websites and systems, tracking trends for process improvement
Required qualifications
- Experience working in a call queue environment
- Proficiency in using multiple computer resources for information gathering and issue resolution
- Experience with technical online troubleshooting and navigating customer accounts
- A Bachelor's Degree or equivalent related work experience
- Ability to maintain a private workspace with stable, high-speed internet for remote work
Complete Job Description
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