Contact Center Representative

Job Summary

To enhance patient experience, the full-time Contact Center Representative will build relationships through telephone and Microsoft Teams, manage scheduling for medical appointments, and ensure compliance with patient records while working remotely.

Key responsibilities

• Accurately schedule patients for medical appointments and procedures while meeting performance metrics
• Register new patients and verify demographic and insurance information for billing accuracy
• Handle patient concerns and efficiently fill cancellation slots to maintain practitioner schedules

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a medical setting or healthcare-related role
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Knowledge of EHR and TJC requirements, as well as local, state, and federal regulations
• Call center or telephonic experience with inbound and outbound calls