Contact Center Representative

Job Summary

Managing a high volume of inbound calls, the full-time hybrid Contact Center Representative will educate customers on policy provisions, resolve inquiries, and facilitate changes to policies while generating leads for sales representatives.

Key responsibilities:

• Manage incoming customer calls by diagnosing and resolving issues in a timely and professional manner
• Demonstrate empathy and professionalism to build strong customer relationships during interactions
• Maintain accurate customer records for compliance and service quality

Required qualifications:

• High school diploma or equivalent work experience required
• Exceptional customer service abilities with a proven history of building rapport and resolving issues
• Strong critical thinking and problem-solving abilities
• Proven ability to navigate multiple systems and learn new software quickly
• Ability to manage multiple tasks simultaneously while delivering quality service