Contact Center Representative

Job Summary

To enhance patient experience, the full-time Contact Center Representative will manage relationships with patients and co-workers via telephone and Microsoft Teams, while accurately scheduling appointments and meeting performance metrics in a fully remote environment.

Key responsibilities

• Builds relationships with patients and co-workers through effective communication
• Accurately schedules patients for medical appointments and procedures
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics

Required qualifications

• High School diploma or equivalent
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word
• 1+ years of experience in a lead role in a medical or healthcare setting preferred
• Knowledge of TJC requirements and local, state, and federal regulations
• Call Center or practice telephonic experience for inbound and outbound calls