Contact Center Representative
Job Summary
To support patients and providers throughout the Baystate Health System, the part-time Contact Center Representative will assist with appointment scheduling, respond to requests from physicians and community providers, and ensure timely access to care while working remotely for MA & CT residents.
Key responsibilities
- Respond to requests from physicians and community providers to facilitate timely access to care
- Assist patients in scheduling appropriate appointments and consultations
- Document interactions accurately and follow established processes and confidentiality standards
Required qualifications
- Two years of experience in a physician office or customer service setting
- Ability to communicate professionally with patients and medical professionals
- Strong oral and written communication skills
- GED or HiSET required
- Ability to type greater than 40 words per minute
Complete Job Description
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