Contact Center Representative
Job Summary
Providing personalized support to members, the full-time remote Contact Center Representative will respond to inquiries, resolve service-related needs, and enhance member satisfaction through effective communication and problem-solving techniques.
Key Responsibilities
- Respond to inquiries by delivering personalized service and accurate product information using multiple systems
- Research, analyze, and resolve member transactions, including eligibility determinations and approvals
- Apply problem-solving techniques to address complex service issues and enhance the overall member experience
Required Qualifications
- High School Diploma required
- 2+ years of Contact Center experience in a high-volume or complex environment
- Experience with Genelco, AWD, Access360, CSR, and MyAccess
- Strong judgment and initiative to manage complex assignments and recommend solutions
- Ability to work independently with minimal supervision
Complete Job Description
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