Contact Center Representative
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Job Summary
To enhance member experiences, the remote Contact Center Representative will respond to inquiries, provide personalized service, and resolve various member transactions while utilizing computer and telecommunications technologies.
Key responsibilities
- Facilitate member understanding of product offerings and provide technical guidance on service issues
- Deliver personalized responses to product questions and communicate policies and procedures clearly
- Monitor and analyze customer feedback to recommend improvements in service and internal processes
Required qualifications
- Associate degree preferred, with prior experience in a call center customer support role
- 0-2 years of telephonic customer service experience preferred
- Familiarity with Microsoft Word and PowerPoint
- Ability to work independently and manage time effectively
- Experience in accurately documenting and recording customer information
Complete Job Description
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