Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in preparing reports, and support customers by addressing inquiries and directing them to appropriate resources.

Key responsibilities:

• Gather and analyze operational data to contribute to contact center insights and efficiency
• Support customers by providing information and resolving routine issues according to established procedures
• Collaborate with team members to address performance feedback and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred