Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather operational data, assist in service quality investigations, and provide information to customers, including members and providers.

Key responsibilities:

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing inquiries to the appropriate parties
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred