Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvements while following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing them to appropriate resources or personnel
• Collaborate with team members to identify and escalate performance issues and improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent, or one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in a healthcare or heavily regulated industry is preferred