Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in the preparation of reports, and provide information and resources to customers, ensuring service quality and effectiveness.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources following established procedures
• Contribute to service quality by investigating service concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and computer literacy, including proficiency in Microsoft Office
• Ability to build relationships and communicate effectively with diverse stakeholders
• Adaptability to change and willingness to pursue self-development