Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by following established procedures and guidelines.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Contribute to service quality by investigating service quality concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers