Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, assist in resolving customer inquiries, and contribute to service quality improvements.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources, following established procedures
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and Microsoft Office applications
• Ability to build relationships and communicate effectively with diverse stakeholders
• Willingness to learn and adapt to feedback and changes in the work environment