Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time Contact Center Specialist will support customers by providing information and resources, analyze operational efficiency, and assist in preparing reports, all while working remotely.

Key responsibilities:

• Gather and input operational data to support analysis and reporting for contact center efficiency
• Assist customers with inquiries and escalate issues as necessary, following established procedures
• Contribute to service quality by investigating performance feedback and supporting team members in addressing service concerns

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in healthcare or a heavily regulated industry is preferred