Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will assist customers by providing information and resources, analyze operational efficiency, and contribute to service quality by gathering and inputting data for reports.

Key responsibilities:

• Assist customers by addressing inquiries and directing them to appropriate resources following established procedures
• Gather and input operational data to support analysis and improve contact center efficiency
• Collaborate with team members to investigate service quality concerns and track performance metrics

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Experience in a healthcare or heavily regulated industry is preferred