Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by investigating concerns and preparing reports.

Key responsibilities:

• Gather and input standard operational data to analyze contact center efficiency and prepare reports
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating concerns and learning to address performance issues under guidance

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred