Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing contact center efficiency, and provide customer support to internal stakeholders and members while following established procedures.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Collaborate with team members to address performance feedback and identify improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred