Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, and assist in preparing reports while providing support to internal stakeholders and members.

Key Responsibilities

• Gather and input standard operational data to support analysis and reporting for contact center operations
• Assist customers by providing information and resources or directing them to the appropriate party, following established procedures
• Contribute to service quality by gathering information to investigate service concerns and learning to address performance issues

Required Qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred