Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, assist customers with inquiries, and contribute to service quality improvements by following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to appropriate parties while tracking and resolving routine issues
• Contribute to service quality improvements by investigating service quality concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, performance standards, and operational measures
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Experience in healthcare or a heavily regulated industry is preferred