Contact Center Specialist

Job Summary

To enhance operational efficiency, the full-time remote Contact Center Specialist will gather and input standard operational data, assist in preparing analytical reports, and support customers by addressing inquiries and directing them to appropriate resources.

Key responsibilities

• Gather and input operational data to support contact center analysis and reporting
• Assist customers with inquiries, following established procedures to resolve issues
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• One year of experience in healthcare or a heavily regulated industry is preferred