Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality improvements while following established procedures.

Key responsibilities:

• Gather and analyze operational data to support contact center efficiency and prepare reports for team review
• Assist customers by providing information and resources or directing them to the appropriate parties while tracking and resolving routine issues
• Collaborate with team members to address business problems and identify opportunities for service quality improvements

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Demonstrated ability to build relationships and act with compassion