Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing efficiency, and provide information and resources to internal stakeholders and members while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating concerns and learning to improve performance based on feedback

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred