Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, assist in preparing reports, and support customers by providing information and resources or directing them appropriately.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, performance standards, and measures
• Proficiency in Microsoft Office and data entry
• Demonstrated ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred