Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by analyzing performance metrics and addressing service concerns.

Key responsibilities

• Gather and input standard operational data to analyze contact center efficiency and assist in preparing operational reports
• Support customers by providing information and resources or directing them to the appropriate party while following detailed procedures
• Collaborate with team members to address business problems and escalate issues as necessary, while identifying opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion in a customer service setting
• Experience in healthcare or a heavily regulated industry is preferred