Contact Center Specialist

Job Summary

Supporting the operational efficiency of the contact center, the full-time remote Contact Center Specialist will gather and analyze operational data, assist with service quality investigations, and provide information and resources to customers, ensuring adherence to established procedures and performance standards.

Key responsibilities

• Gather and input operational data to support analysis and prepare reports for team members
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating concerns and learning to improve performance based on feedback

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and collaborate effectively with team members and customers
• Experience in healthcare or a heavily regulated industry is preferred