Contact Center Specialist

Job Summary

Supporting contact center operations in a full-time remote capacity, the Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including members and providers, by providing information and resolving routine issues
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion in customer interactions