Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing service quality, and support customers by directing them to appropriate resources while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting
• Assist customers by providing information and directing them to the appropriate party
• Collaborate with team members to address business problems and escalate issues as needed

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred