Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in preparing analytical reports, and support customers by addressing inquiries and directing them to appropriate resources.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and efficiency
• Assist customers by providing information and resources or directing them to the appropriate party, following established procedures
• Contribute to service quality by investigating service concerns and learning to address performance issues

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or another heavily regulated industry is preferred