Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing efficiency, and help resolve customer inquiries while following established procedures.

Key responsibilities

• Gather and input standard operational data to support analysis and reporting for contact center efficiency
• Assist customers by providing information and directing them to appropriate resources while tracking and resolving routine issues
• Collaborate with team members to address service quality concerns and contribute to operational insights

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred