Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather operational data, assist in service quality investigations, and provide information to customers while following established procedures.

Key responsibilities:

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating concerns and learning to remediate performance issues

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and collaborate with team members and customers
• One year of experience in healthcare or a heavily regulated industry is preferred