Contact Center Specialist

Job Summary

Supporting contact center operations in a full-time remote capacity, the Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by analyzing performance metrics and following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information and resolving routine issues
• Contribute to service quality by investigating performance feedback and addressing service quality concerns

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred but not required