Contact Center Specialist

Job Summary

Working remotely in a full-time capacity, the Contact Center Specialist will support contact center operations by gathering and inputting operational data, assisting customers with information and resources, and contributing to service quality improvements through analysis and reporting.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources, and track, escalate, and resolve routine issues
• Collaborate with team members to address business problems and identify opportunities for improvement

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• One year of experience in healthcare or a heavily regulated industry is preferred