Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by analyzing performance metrics and addressing service quality concerns.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address business problems, escalate issues, and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Willingness to learn and adapt to feedback and changes in the work environment