Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving routine customer inquiries, and contribute to service quality by analyzing performance metrics and addressing service quality concerns.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting
• Assist customers with inquiries by following detailed procedures and escalating issues as needed
• Contribute to service quality improvement by investigating performance feedback and addressing concerns

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred