Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in service quality investigations, and provide customer support to internal stakeholders and members.

Key responsibilities:

• Gather and input standard operational data to assist in the analysis of contact center efficiency
• Support customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address business problems and escalate issues as needed

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• One year of experience in healthcare or a heavily regulated industry is preferred