Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality by addressing performance issues and following established procedures.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources while following detailed procedures
• Gather and input standard operational data to support contact center analysis and contribute to operational reports
• Collaborate with team members to address business problems and escalate issues as needed

Required qualifications

• High School Diploma or GED, or equivalent
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion