Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Contact Center Specialist will gather and input operational data, assist in service quality investigations, and provide customer support to internal stakeholders and members in a remote environment.

Key responsibilities:

• Gather and input standard operational data to contribute to contact center analysis and report preparation
• Assist customers by providing information and resources or directing them to appropriate parties while following established procedures
• Support service quality initiatives by investigating concerns and learning to address performance issues under guidance

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in data entry and Microsoft Office applications
• Ability to build relationships and work collaboratively with team members and customers
• Compassionate approach to customer service and support