Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, assist in preparing reports, and provide information and resources to customers, while following established procedures to resolve routine issues.

Key responsibilities:

• Gather and input standard operational data to support analysis of contact center efficiency
• Assist customers by providing information or directing them to appropriate resources, following detailed instructions
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred