Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, and assist in preparing reports while supporting customers with information and resources.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources, following established procedures
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• One year of experience in healthcare or a heavily regulated industry is preferred